Widerrufsrecht

Returns

The products sold on this site are covered by our one-month full refund - minus shipping costs guarantee if the products supplied to you are defective on arrival. You have 30 days from the date of delivery to notify us that the products are defective.

To get your refund, you need to inform us by e-mail sent via our 

https://fuishena.com/pages/contact-us of your request, giving the date of purchase, name of the product/s and the order number by confirmation e-mail after your purchase.

1. Stating why you are unhappy with the product, and
2. That you have no other claims against us after we refund your purchase price.

Upon receiving the item, we will notify you via email that the item has been received and that your account has been credited the initial cost of the item (minus shipping costs).

If the return item does not reach us, and the item is not registered, then the responsibility of tracking the item is with the sender.

The refund request has to be made by the same person or organisation that purchased the product.

Refunds are processed manually and while we try to expedite the handling, you should be prepared for a 1-3 week schedule. Refunds are paid as a full re-crediting of your method of purchase for the full amount of your purchase price.

REFUND LIMITATIONS & FORFEIT

If you have sold the products to third parties such as your patients, your right to a refund is forfeited as you will have received payment for the product/s sold.

If you purchase products through this website on behalf of a business, you agree to do so as a business entity, and regardless of whether your credit card is personal or that of your business.

By purchasing the product/s you agree to our refund policies; and limitation and exclusion policies.

These policies of limitations and exclusions are not to be used frivolously by Ethik Pty Ltd.

We reserve the right to refuse to give refunds if we believe the claim is frivolous or without substance.

You can purchase our product/s safely, knowing your transaction is SECURE and that we stand behind the high quality of the product/s we sell and will refund promptly in genuine cases where, in our opinion, sound grounds exist for you not to be satisfied with the product/s you have purchased.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fuishena.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@fuishena.com and send your item to: Ethik Pty Ltd, 16/3, Sallywattle, Suffolk Park NSW 2481, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Ethik Pty Ltd, 16/3, Sallywattle, Suffolk Park NSW 2481, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.